Johannesburg – Gender-based violence and domestic abuse is worsening, the National Coordinator of the National Shelter Movement of South Africa (NSMSA) has expressed.
Several years ago, NSMSA introduced a 24/7 helpline specifically designed to assist women and children experiencing such violence and seeking support. This helpline is vital in providing various forms of assistance, directing individuals to the nearest shelters, and acting as a lifeline for those enduring distressing circumstances.
During an interview with Salaamedia, Anisa Moosa shared that the helpline has received around 7000 calls this year alone. This figure raises significant concerns about the safety and well-being of women and children across the nation.
Moosa also mentioned her uncertainty about whether this influx of calls should be viewed as a positive or negative development.
On one hand, it could indicate that victims are reaching out for help, which is encouraging. On the other hand, it highlights the unfortunate necessity for individuals to make these calls in the first place.
“Having a 24-hour helpline makes the service accessible to people. It’s toll-free, so it’s not costing you any money. Anyone can reach out at any time. It’s not like I have to wait for work hours to be able to reach out. I can call any time knowing that there’s going to be someone on the other side of the line who might listen to me and connect me with a suitable placement.”
Moosa stated that out of the 7000 callers, over half have been successfully placed and provided accommodation in different shelters throughout the country.
Victims are Urged to Reach Out to NSMSA
The call centre is managed by a dedicated team of professional and skilled social workers, including Moosa herself, who work tirelessly in shifts to ensure someone is always available to support callers.
Moosa explained that in addition to addressing cases of domestic violence and abuse, the centre also receives calls from individuals grappling with various challenges, such as mental health issues and drug addiction, among others.
However, a recognized gap in these services is currently being addressed. Social workers assist these individuals by identifying the necessary help and offering referrals to suitable resources.
For women and children who are victims of domestic abuse and violence, NSMSA adopts a comprehensive approach during their care. This approach involves empowering them through exit plans, skills development, and providing access to essential resources to break free from abuse.
Considering the persistent cycle of domestic violence, Moosa encourages victims not to hesitate and to reach out to their 24/7 helpline for the support they require. The toll-free number is 0800 001 005.
“Going forward, one of the big things that needs focus is identifying stakeholders at all levels and in all sectors. Get everybody involved in understanding that gender-based violence is not only an issue that needs to be addressed by NGOs or by the government. It’s everybody’s responsibility. We as Muslims also and even male, female, young and old.”
